ESI Audio – NEVA DUO

The standard warranty period for most products is one year. Warranty services will be facilitated through the distribution network or authorized service centers exclusively. Should customers require assistance, we will endeavor to provide support within our means. Additionally, many companies offer warranty coverage beyond one year as part of regular service or through special events or promotions. Any extensions to the warranty period will be communicated via email or indicated on the invoice. Customers are required to furnish all valid documentation for warranty claims. In the event of a lost invoice, customers can access it on our website or request a copy via email or WhatsApp through the contact us page or our provided contact details.

No customization for standard products.

All orders made on suhavimart.com will be dispatched within 2-3 days from our warehouse located in New Delhi.

The process involves several steps:
1. Order placement
2. Product verification to ensure seamless operation and physical condition
3. Packaging using high-quality materials
4. Shipment

Musical instruments and professional audio equipment are delicate items that require careful testing and packaging. While we may not offer immediate shipping, our meticulous approach minimizes the risk of damage during transit within India. Our utmost priority is to ensure your product reaches you safely. Typically, shipping transit times range from 1 to 4 working days under normal circumstances.

**Suhavi Mart Return and Exchange Policy**

*15-Day Satisfaction Guarantee*

At Suhavi Mart, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free return and exchange policy to ensure your peace of mind.

**Return Policy:**

– You have 15 days from the date of delivery to initiate a return for a full refund of the product purchase price, full credit, or exchange of your choice.
– All returned items must be in their original packaging with all components intact, including the warranty card and owner’s manual, and must show no signs of wear or damage.
– To initiate a return, please contact us at +91-9899061273 or email us at support@suhavimart.com to obtain a return authorization.
– Once your return is authorized, please securely pack the item and ship it to:
Suhavi Mart
B-29, Third Floor Industrial Area,
Delhi-110052
India
Phone: +91-9899061273
– Refunds will be processed within five business days of receiving the returned item. Please note that shipping and handling charges are non-refundable unless the product is damaged or defective upon arrival.
– Products with physical damage must be reported to Suhavi Mart within 2 days of delivery.

**Restocking Fee:**
– A restocking fee of 20% will be applied if the returned product shows any signs of usage or is missing any components of the original packaging, including but not limited to the warranty card, owner’s manual, or accessories.

**Exchange Policy:**

– In addition to returns, we also offer the option for exchanges within the 15-day return window.
– To initiate an exchange, please follow the same process as outlined in the Return Policy above.
– Exchanges are subject to product availability. If the desired exchange item is of lesser value, the price difference will be refunded, or if it is of higher value, the additional payment will be required.
– All exchanged items must meet the same conditions as returns, including being in their original packaging and showing no signs of wear or damage.

**Customer Support:**

Our dedicated customer support team is available to assist you with any questions or concerns regarding the return and exchange process. Please don’t hesitate to reach out to us at +91-9899061273 or email support@suhavimart.com for prompt assistance.

At Suhavi Mart, your satisfaction is our top priority, and we strive to make every shopping experience a positive one. Thank you for choosing Suhavi Mart for all your musical needs!