Terms & Conditions
Legal Name : Srishti Agarwal
Updated at 2023-06-05
General Terms
By accessing and placing an order with Suhavi Mart, you confirm that you are in agreement with and bound by the terms of service contained in the Terms & Conditions outlined below. These terms apply to the entire website and any email or other type of communication between you and Suhavi Mart.
Under no circumstances shall Suhavi Mart team be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials on this site, even if Suhavi Mart team or an authorized representative has been advised of the possibility of such damages. If your use of materials from this site results in the need for servicing, repair or correction of equipment or data, you assume any costs thereof.
Suhavi Mart will not be responsible for any outcome that may occur during the course of usage of our resources. We reserve the rights to change prices and revise the resources usage policy in any moment. This Terms & Conditions was created with Termify.
License
Suhavi Mart grants you a revocable, non-exclusive, non-transferable, limited license to download, install and use the website strictly in accordance with the terms of this Agreement.
These Terms & Conditions are a contract between you and Suhavi Mart (referred to in these Terms & Conditions as “Suhavi Mart”, “us”, “we” or “our”), the provider of the Suhavi Mart website and the services accessible from the Suhavi Mart website (which are collectively referred to in these Terms & Conditions as the “Suhavi Mart Service”).
You are agreeing to be bound by these Terms & Conditions. If you do not agree to these Terms & Conditions, please do not use the Suhavi Mart Service. In these Terms & Conditions, “you” refers both to you as an individual and to the entity you represent. If you violate any of these Terms & Conditions, we reserve the right to cancel your account or block access to your account without notice.
Definitions and key terms
To help explain things as clearly as possible in this Terms & Conditions, every time any of these terms are referenced, are strictly defined as:
Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Suhavi Electronics, B-3/38, Phase-2 Ashok Vihar, Delhi-110052 that is responsible for your information under this Terms & Conditions.
Country: where Suhavi Mart or the owners/founders of Suhavi Mart are based, in this case is
Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Suhavi Mart and use the services.
Service: refers to the service provided by Suhavi Mart as described in the relative terms (if available) and on this platform.
Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
Website: Suhavi Mart’s site, which can be accessed via this URL: suhavimart.com
You: a person or entity that is registered with Suhavi Mart to use the Services.
Restrictions
You agree not to, and you will not permit others to:
License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose or otherwise commercially exploit the website or make the platform available to any third party.
Modify, make derivative works of, disassemble, decrypt, reverse compile or reverse engineer any part of the website.
Remove, alter or obscure any proprietary notice (including any notice of copyright or trademark) of Suhavi Mart or its affiliates, partners, suppliers or the licensors of the website.
Return and Refund Policy
Thanks for shopping at Suhavi Mart. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at Suhavi Mart. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Suhavi Mart, you agree to the terms along with Suhavi Mart’s Privacy Policy.
If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product. We offer 7 days return and replacements for damaged and defective products. Please make sure you make an unboxing video to support your claims.
Your Suggestions
Any feedback, comments, ideas, improvements or suggestions (collectively, “Suggestions”) provided by you to Suhavi Mart with respect to the website shall remain the sole and exclusive property of Suhavi Mart.
Suhavi Mart shall be free to use, copy, modify, publish, or redistribute the Suggestions for any purpose and in any way without any credit or any compensation to you.
Your Consent
We’ve updated our Terms & Conditions to provide you with complete transparency into what is being set when you visit our site and how it’s being used. By using our website, registering an account, or making a purchase, you hereby consent to our Terms & Conditions.
Links to Other Websites
This Terms & Conditions applies only to the Services. The Services may contain links to other websites not operated or controlled by Suhavi Mart. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Terms & Conditions are no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.
Cookies
Suhavi Mart uses “Cookies” to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the website as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.
Changes To Our Terms & Conditions
You acknowledge and agree that Suhavi Mart may stop (permanently or temporarily) providing the Service (or any features within the Service) to you or to users generally at sole discretion, without prior notice to you. You may stop using the Service at any time. You do not need to specifically inform Suhavi Mart when you stop using the Service. You acknowledge and agree that if Suhavi Mart disables access to your account, you may be prevented from accessing the Service, your account details or any files or other materials which is contained in your account.
If we decide to change our Terms & Conditions, we will post those changes on this page, and/or update the Terms & Conditions modification date below.
Modifications to Our website
Suhavi Mart reserves the right to modify, suspend or discontinue, temporarily or permanently, the website or any service to which it connects, with or without notice and without liability to you.
Updates to Our website
Suhavi Mart may from time to time provide enhancements or improvements to the features/ functionality of the website, which may include patches, bug fixes, updates, upgrades and other modifications (“Updates”).
Updates may modify or delete certain features and/or functionalities of the website. You agree that Suhavi Mart has no obligation to (i) provide any Updates, or (ii) continue to provide or enable any particular features and/or functionalities of the website to you.
You further agree that all Updates will be (i) deemed to constitute an integral part of the website, and (ii) subject to the terms and conditions of this Agreement.
Third-Party Services
We may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services (“Third- Party Services”).
You acknowledge and agree that Suhavi Mart shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. Suhavi Mart does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.
Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties’ terms and conditions.
Term and Termination
This Agreement shall remain in effect until terminated by you or Suhavi Mart.
Suhavi Mart may, in its sole discretion, at any time and for any or no reason, suspend or terminate this Agreement with or without prior notice.
This Agreement will terminate immediately, without prior notice from Suhavi Mart, in the event that you fail to comply with any provision of this Agreement. You may also terminate this Agreement by deleting the website and all copies thereof from your computer.
Upon termination of this Agreement, you shall cease all use of the website and delete all copies of the website from your computer.
Termination of this Agreement will not limit any of Suhavi Mart’s rights or remedies at law or in equity in case of breach by you (during the term of this Agreement) of any of your obligations under the present Agreement.
Copyright Infringement Notice
If you are a copyright owner or such owner’s agent and believe any material on our website constitutes an infringement on your copyright, please contact us setting forth the following information: (a) a physical or electronic signature of the copyright owner or a person authorized to act on his behalf; (b) identification of the material that is claimed to be infringing; (c) your contact information, including your address, telephone number, and an email; (d) a statement by you that you have a good faith belief that use of the material is not authorized by the copyright owners; and (e) the a statement that the information in the notification is accurate, and, under penalty of perjury you are authorized to act on behalf of the owner.
Indemnification
You agree to indemnify and hold Suhavi Mart and its parents, subsidiaries, affiliates, officers, employees, agents, partners and licensors (if any) harmless from any claim or demand, including reasonable attorneys’ fees, due to or arising out of your: (a) use of the website; (b) violation of this Agreement or any law or regulation; or (c) violation of any right of a third party.
No Warranties
The website is provided to you “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, Suhavi Mart, on its own behalf and on behalf of its affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the website, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, Suhavi Mart provides no warranty or undertaking, and makes no representation of any kind that the website will meet your requirements, achieve any intended results, be compatible or work with any other software, , systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
Without limiting the foregoing, neither Suhavi Mart nor any Suhavi Mart’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the website, or the information, content, and materials or products included thereon; (ii) that the website will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the website; or (iv) that the website, its servers, the content, or e-mails sent from or on behalf of Suhavi Mart are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
Some jurisdictions do not allow the exclusion of or limitations on implied warranties or the limitations on the applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to you.
Limitation of Liability
Notwithstanding any damages that you might incur, the entire liability of Suhavi Mart and any of its suppliers under any provision of this Agreement and your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by you for the website.
To the maximum extent permitted by applicable law, in no event shall Suhavi Mart or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, for loss of data or other information, for business interruption, for personal injury, for loss of privacy arising out of or in any way related to the use of or inability to use the website, third-party software and/or third-party hardware used with the website, or otherwise in connection with any provision of this Agreement), even if Suhavi Mart or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
Some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Severability
If any provision of this Agreement is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
This Agreement, together with the Privacy Policy and any other legal notices published by Suhavi Mart on the Services, shall constitute the entire agreement between you and Suhavi Mart concerning the Services. If any provision of this Agreement is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect. No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term, and Suhavi Mart’s failure to assert any right or provision under this Agreement shall not constitute a waiver of such right or provision. YOU AND Suhavi Mart AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SERVICES MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.
Waiver
Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Agreement shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute waiver of any subsequent breach.
o failure to exercise, and no delay in exercising, on the part of either party, any right or any power under this Agreement shall operate as a waiver of that right or power. Nor shall any single or partial exercise of any right or power under this Agreement preclude further exercise of that or any other right granted herein. In the event of a conflict between this Agreement and any applicable purchase or other terms, the terms of this Agreement shall govern.
Amendments to this Agreement
Suhavi Mart reserves the right, at its sole discretion, to modify or replace this Agreement at any time. If a revision is material we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our website after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use Suhavi Mart.
Entire Agreement
The Agreement constitutes the entire agreement between you and Suhavi Mart regarding your use of the website and supersedes all prior and contemporaneous written or oral agreements between you and Suhavi Mart.
You may be subject to additional terms and conditions that apply when you use or purchase other Suhavi Mart’s services, which Suhavi Mart will provide to you at the time of such use or purchase.
Updates to Our Terms
We may change our Service and policies, and we may need to make changes to these Terms so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to these Terms and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Terms. If you do not want to agree to these or any updated Terms, you can delete your account.
Intellectual Property
The website and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by Suhavi Mart, its licensors or other providers of such material and are protected by and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. The material may not be copied, modified, reproduced, downloaded or distributed in any way, in whole or in part, without the express prior written permission of Suhavi Mart, unless and except as is expressly provided in these Terms & Conditions. Any unauthorized use of the material is prohibited.
Agreement to Arbitrate
This section applies to any dispute EXCEPT IT DOESN’T INCLUDE A DISPUTE RELATING TO CLAIMS FOR INJUNCTIVE OR EQUITABLE RELIEF REGARDING THE ENFORCEMENT OR VALIDITY OF YOUR OR Suhavi Mart’s INTELLECTUAL PROPERTY RIGHTS. The term “dispute” means any dispute, action, or other controversy between you and Suhavi Mart concerning the Services or this agreement, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. “Dispute” will be given the broadest possible meaning allowable under law.
Notice of Dispute
In the event of a dispute, you or Suhavi Mart must give the other a Notice of Dispute, which is a written statement that sets forth the name, address, and contact information of the party giving it, the facts giving rise to the dispute, and the relief requested. You must send any Notice of Dispute via email to: [email protected]. Suhavi Mart will send any Notice of Dispute to you by mail to your address if we have it, or otherwise to your email address. You and Suhavi Mart will attempt to resolve any dispute through informal negotiation within sixty (60) days from the date the Notice of Dispute is sent. After sixty (60) days, you or Suhavi Mart may commence arbitration.
Binding Arbitration
If you and Suhavi Mart don’t resolve any dispute by informal negotiation, any other effort to resolve the dispute will be conducted exclusively by binding arbitration as described in this section. You are giving up the right to litigate (or participate in as a party or class member) all disputes in court before a judge or jury. The dispute shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Either party may seek any interim or preliminary injunctive relief from any court of competent jurisdiction, as necessary to protect the party’s rights or property pending the completion of arbitration. Any and all legal, accounting, and other costs, fees, and expenses incurred by the prevailing party shall be borne by the non-prevailing party.
Submissions and Privacy
In the event that you submit or post any ideas, creative suggestions, designs, photographs, information, advertisements, data or proposals, including ideas for new or improved products, services, features, technologies or promotions, you expressly agree that such submissions will automatically be treated as non-confidential and non-proprietary and will become the sole property of Suhavi Mart without any compensation or credit to you whatsoever. Suhavi Mart and its affiliates shall have no obligations with respect to such submissions or posts and may use the ideas contained in such submissions or posts for any purposes in any medium in perpetuity, including, but not limited to, developing, manufacturing, and marketing products and services using such ideas.
Promotions
Suhavi Mart may, from time to time, include contests, promotions, sweepstakes, or other activities (“Promotions”) that require you to submit material or information concerning yourself. Please note that all Promotions may be governed by separate rules that may contain certain eligibility requirements, such as restrictions as to age and geographic location. You are responsible to read all Promotions rules to determine whether or not you are eligible to participate. If you enter any Promotion, you agree to abide by and to comply with all Promotions Rules.
Additional terms and conditions may apply to purchases of goods or services on or through the Services, which terms and conditions are made a part of this Agreement by this reference.
Typographical Errors
In the event a product and/or service is listed at an incorrect price or with incorrect information due to typographical error, we shall have the right to refuse or cancel any orders placed for the product and/or service listed at the incorrect price. We shall have the right to refuse or cancel any such order whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account or other payment account in the amount of the charge.
Miscellaneous
If for any reason a court of competent jurisdiction finds any provision or portion of these Terms & Conditions to be unenforceable, the remainder of these Terms & Conditions will continue in full force and effect. Any waiver of any provision of these Terms & Conditions will be effective only if in writing and signed by an authorized representative of Suhavi Mart. Suhavi Mart will be entitled to injunctive or other equitable relief (without the obligations of posting any bond or surety) in the event of any breach or anticipatory breach by you. Suhavi Mart operates and controls the Suhavi Mart Service from its offices in . The Service is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. Accordingly, those persons who choose to access the Suhavi Mart Service from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable. These Terms & Conditions (which include and incorporate the Suhavi Mart Privacy Policy) contains the entire understanding, and supersedes all prior understandings, between you and Suhavi Mart concerning its subject matter, and cannot be changed or modified by you. The section headings used in this Agreement are for convenience only and will not be given any legal import.
Disclaimer
Suhavi Mart is not responsible for any content, code or any other imprecision.
Suhavi Mart does not provide warranties or guarantees.
In no event shall Suhavi Mart be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service. The Company reserves the right to make additions, deletions, or modifications to the contents on the Service at any time without prior notice.
The Suhavi Mart Service and its contents are provided “as is” and “as available” without any warranty or representations of any kind, whether express or implied. Suhavi Mart is a distributor and not a publisher of the content supplied by third parties; as such, Suhavi Mart exercises no editorial control over such content and makes no warranty or representation as to the accuracy, reliability or currency of any information, content, service or merchandise provided through or accessible via the Suhavi Mart Service. Without limiting the foregoing, Suhavi Mart specifically disclaims all warranties and representations in any content transmitted on or in connection with the Suhavi Mart Service or on sites that may appear as links on the Suhavi Mart Service, or in the products provided as a part of, or otherwise in connection with, the Suhavi Mart Service, including without limitation any warranties of merchantability, fitness for a particular purpose or non-infringement of third party rights. No oral advice or written information given by Suhavi Mart or any of its affiliates, employees, officers, directors, agents, or the like will create a warranty. Price and availability information is subject to change without notice. Without limiting the foregoing, Suhavi Mart does not warrant that the Suhavi Mart Service will be uninterrupted, uncorrupted, timely, or error-free.
Contact Us
Don’t hesitate to contact us if you have any questions.
Via Email: support@suhavimart.com
Via Phone Number: +91-9899061273
Via this Link: https://suhavimart.com/contact/
Via this Address: B-3/38, Phase-2 Ashok Vihar, Delhi-110052
Unless expressly stated otherwise in a separate formal purchase agreement between you and Suhavimart by Suhavi Electronics(GST Number:07APGPA6984A1Z3), these terms and conditions (referred to as this “Agreement”) govern all your online purchases from the website at www.suhavimart.com (referred to as the “Site”), and cannot be altered, supplemented, or amended by you through the use of any other document(s). Any attempt to modify, supplement, or amend this Agreement, or to place an order for product(s) subject to additional or altered terms and conditions, will be invalid unless agreed upon in writing by both you and SUHAVI ELECTRONICS.
By purchasing products and/or services from the Site, you acknowledge and consent to abide by this Agreement. Orders made on Suhavimart are not deemed binding until they are accepted by Suhavimart. Suhavimart retains the right to decline service to any individual. Acceptance of an order by Suhavimart may be confirmed through a response email or by dispatching the ordered items to you.
Due to the rapid changes in prices, product descriptions, and availability, Suhavimart cannot guarantee the accuracy or completeness of the information provided on the Site. For detailed pricing policies, please consult our Site Terms of Use.
The Manufacturer’s Suggested Retail Price (MRP) serves as a standard reference point. Suhavimart frequently offers products at prices below the MRP, and sales may not always occur at the MRP.
The MRP serves as a baseline for comparing discounts offered by other retailers. Whether other retailers adhere to the MRP can vary based on factors such as the product, location, store type, and timeframe.
While Suhavimart updates the MRP periodically in direct mail offers and on the website, manufacturers may alter their MRP without notice. For the most current MRP information, please reach out to the manufacturer of the specific product.
The MRP quoted for house or private label brands at Suhavimart is internally calculated, taking into account comparable name-brand products. Suhavimart often sells such products at prices lower than the MRP, and sales may not always occur at the MRP.
Although limited-time events at Suhavimart are intended to be temporary, the discounted prices offered during these events may continue beyond the event period.
Shipping and handling charges will be clearly indicated on your order form when shopping with SUHAVIMART. Typically, orders received before 4:00 p.m. are dispatched within 0 to 3 working days. Orders placed on Sundays or holidays will be processed on the next business day. For security purposes, initial orders and those shipping to alternate addresses may undergo extended verification. While SUHAVIMART reserves the right to make partial shipments, you are still responsible for payment for any remaining deliveries.
All products purchased from SUHAVIMART are governed by a shipment contract. This means that the risk of loss and title for such items is transferred to you upon our delivery to the carrier.
For more information on our shipping policies, including rates, delivery times, and potential delays, please reach out to us via email or contact us at +91 98990-61273.
To initiate a product return, please contact us promptly at +91 9899061273 or email us at support@suhavimart.com.
All return requests must receive authorization, and the return shipment must be dispatched within 15 days of your order’s delivery.
Kindly ensure that you pack the product securely, maintaining its original condition, to prevent any damage or dents during the return shipment process.
Please send your return to:
Suhavimart
B-29, Third Floor,
Wazirpur Industrial Area
Delhi 110052.
Ph – +91 9899061273
The refund process will commence upon the safe receipt of the package at our New Delhi store.
The refund amount will be transferred, following banking and payment gateway norms, within five business days of receiving the returned shipment at our store.
PLEASE NOTE THAT THIS RETURN POLICY IS APPLICABLE FOR YOUR ONLINE PURCHASES ON SUHAVIMART.COM ONLY.
For additional details on our guarantees, shipping, and return policies, feel free to get in touch with us.
You can pay for internet orders using various methods, including VISA, MasterCard, RUPAY, NEFT, UPI, and internet banking. If you encounter any issues placing an order online, please call us at +91 98990-61273 for assistance or to place your order over the phone.
You consent to adhere to all relevant laws and regulations of the different states and of India. You also confirm and assure that you are purchasing solely for personal use and not for resale or export purposes.
These terms and conditions will be governed by and construed in accordance with the laws of Delhi and the state of Delhi, as applied to contracts executed and performed entirely in Delhi, without regard to conflicts of law principles. Any legal action or proceeding arising from or related to this Agreement will be exclusively initiated in state or district court in Delhi. You hereby irrevocably consent to the exclusive jurisdiction and venue of such courts.
The standard warranty period for most products is one year. Warranty services will be facilitated through the distribution network or authorized service centers exclusively. Should customers require assistance, we will endeavor to provide support within our means. Additionally, many companies offer warranty coverage beyond one year as part of regular service or through special events or promotions. Any extensions to the warranty period will be communicated via email or indicated on the invoice. Customers are required to furnish all valid documentation for warranty claims. In the event of a lost invoice, customers can access it on our website or request a copy via email or WhatsApp through the contact us page or our provided contact details.
No customization for standard products.
All orders made on suhavimart.com will be dispatched within 2-3 days from our warehouse located in New Delhi.
The process involves several steps:
1. Order placement
2. Product verification to ensure seamless operation and physical condition
3. Packaging using high-quality materials
4. Shipment
Musical instruments and professional audio equipment are delicate items that require careful testing and packaging. While we may not offer immediate shipping, our meticulous approach minimizes the risk of damage during transit within India. Our utmost priority is to ensure your product reaches you safely. Typically, shipping transit times range from 1 to 4 working days under normal circumstances.
**Suhavi Mart Return and Exchange Policy**
*15-Day Satisfaction Guarantee*
At Suhavi Mart, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free return and exchange policy to ensure your peace of mind.
**Return Policy:**
– You have 15 days from the date of delivery to initiate a return for a full refund of the product purchase price, full credit, or exchange of your choice.
– All returned items must be in their original packaging with all components intact, including the warranty card and owner’s manual, and must show no signs of wear or damage.
– To initiate a return, please contact us at +91-9899061273 or email us at support@suhavimart.com to obtain a return authorization.
– Once your return is authorized, please securely pack the item and ship it to:
Suhavi Mart
B-29, Third Floor Industrial Area,
Delhi-110052
India
Phone: +91-9899061273
– Refunds will be processed within five business days of receiving the returned item. Please note that shipping and handling charges are non-refundable unless the product is damaged or defective upon arrival.
– Products with physical damage must be reported to Suhavi Mart within 2 days of delivery.
**Restocking Fee:**
– A restocking fee of 20% will be applied if the returned product shows any signs of usage or is missing any components of the original packaging, including but not limited to the warranty card, owner’s manual, or accessories.
**Exchange Policy:**
– In addition to returns, we also offer the option for exchanges within the 15-day return window.
– To initiate an exchange, please follow the same process as outlined in the Return Policy above.
– Exchanges are subject to product availability. If the desired exchange item is of lesser value, the price difference will be refunded, or if it is of higher value, the additional payment will be required.
– All exchanged items must meet the same conditions as returns, including being in their original packaging and showing no signs of wear or damage.
**Customer Support:**
Our dedicated customer support team is available to assist you with any questions or concerns regarding the return and exchange process. Please don’t hesitate to reach out to us at +91-9899061273 or email support@suhavimart.com for prompt assistance.
At Suhavi Mart, your satisfaction is our top priority, and we strive to make every shopping experience a positive one. Thank you for choosing Suhavi Mart for all your musical needs!
Get Free Shipping on all Products.
Free 15 days easy Returns and Refunds.
Call us or WhatsApp @ +91 98990-61273
100% secure and verified payments.