Return & Refund Policy
Updated at 2023-06-05
Definitions and key terms
To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:
Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Suhavi Mart, that is responsible for your information under this Return & Refund Policy.
Customer: refers to the company, organization or person that signs up to use the Suhavi Mart Service to manage the relationships with your consumers or service users.
Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Suhavi Mart and use the services.
Service: refers to the service provided by Suhavi Mart as described in the relative terms (if available) and on this platform.
Website: site, which can be accessed via this URL: suhavimart.com
You: a person or entity that is registered with Suhavi Mart to use the Services.
This Return & Refund Policy was created with Termify.
Return & Refund Policy
Thanks for shopping at Suhavi Mart. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at Suhavi Mart. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Suhavi Mart, you agree to the terms set forth below along with Policy.
If there’s something wrong with the you bought, or if you are not happy with it, you have 1 week to issue a refund and return your .
If you would like to return a product, the only way would be if you follow the next guidelines:
The package needs to come back with the original receipt of the purchase.
Refunds
We at ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.
Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don’t have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.
We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that Suhavi Mart is not liable for damages that are caused to the items during transit or transportation.
We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.
Shipping
Suhavi Mart is responsible for return shipping costs. Every returning shipping is paid by Suhavi Mart, even if the item didn’t have free shipping in the first place.
Your Consent
By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
Changes To Our Return & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.
Contact Us
If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.
Via Email: support@suhavimart.com
Via Phone Number: +91-9899061273
Via this Link: https://suhavimart.com/contact/
Via this Address: B-3/38, Phase-2 Ashok Vihar, Delhi-110052
**Suhavi Mart Return and Exchange Policy**
*15-Day Satisfaction Guarantee*
At Suhavi Mart by Suhavi Electronics (GST Number: 07APGPA6984A1Z3), we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free return and exchange policy to ensure your peace of mind.
**Return Policy:**
– You have 15 days from the date of delivery to initiate a return for a full refund of the product purchase price, full credit, or exchange of your choice.
– All returned items must be in their original packaging with all components intact, including the warranty card and owner’s manual, and must show no signs of wear or damage.
– To initiate a return, please contact us at +91-9899061273 or email us at support@suhavimart.com to obtain a return authorization.
– Once your return is authorized, please securely pack the item and ship it to:
Suhavi Mart
B-29, Third Floor Industrial Area,
Delhi-110052
India
Phone: +91-9899061273
– Refunds will be processed within five business days of receiving the returned item. Please note that shipping and handling charges are non-refundable unless the product is damaged or defective upon arrival.
– Products with physical damage must be reported to Suhavi Mart within 2 days of delivery.
**Restocking Fee:**
– A restocking fee of 20% will be applied if the returned product shows any signs of usage or is missing any components of the original packaging, including but not limited to the warranty card, owner’s manual, or accessories.
**Exchange Policy:**
– In addition to returns, we also offer the option for exchanges within the 15-day return window.
– To initiate an exchange, please follow the same process as outlined in the Return Policy above.
– Exchanges are subject to product availability. If the desired exchange item is of lesser value, the price difference will be refunded, or if it is of higher value, the additional payment will be required.
– All exchanged items must meet the same conditions as returns, including being in their original packaging and showing no signs of wear or damage.
**Customer Support:**
Our dedicated customer support team is available to assist you with any questions or concerns regarding the return and exchange process. Please don’t hesitate to reach out to us at +91-9899061273 or email support@suhavimart.com for prompt assistance.
At Suhavi Mart, your satisfaction is our top priority, and we strive to make every shopping experience a positive one. Thank you for choosing Suhavi Mart for all your musical needs!
The standard warranty period for most products is one year. Warranty services will be facilitated through the distribution network or authorized service centers exclusively. Should customers require assistance, we will endeavor to provide support within our means. Additionally, many companies offer warranty coverage beyond one year as part of regular service or through special events or promotions. Any extensions to the warranty period will be communicated via email or indicated on the invoice. Customers are required to furnish all valid documentation for warranty claims. In the event of a lost invoice, customers can access it on our website or request a copy via email or WhatsApp through the contact us page or our provided contact details.
No customization for standard products.
All orders made on suhavimart.com will be dispatched within 2-3 days from our warehouse located in New Delhi.
The process involves several steps:
1. Order placement
2. Product verification to ensure seamless operation and physical condition
3. Packaging using high-quality materials
4. Shipment
Musical instruments and professional audio equipment are delicate items that require careful testing and packaging. While we may not offer immediate shipping, our meticulous approach minimizes the risk of damage during transit within India. Our utmost priority is to ensure your product reaches you safely. Typically, shipping transit times range from 1 to 4 working days under normal circumstances.
**Suhavi Mart Return and Exchange Policy**
*15-Day Satisfaction Guarantee*
At Suhavi Mart, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free return and exchange policy to ensure your peace of mind.
**Return Policy:**
– You have 15 days from the date of delivery to initiate a return for a full refund of the product purchase price, full credit, or exchange of your choice.
– All returned items must be in their original packaging with all components intact, including the warranty card and owner’s manual, and must show no signs of wear or damage.
– To initiate a return, please contact us at +91-9899061273 or email us at support@suhavimart.com to obtain a return authorization.
– Once your return is authorized, please securely pack the item and ship it to:
Suhavi Mart
B-29, Third Floor Industrial Area,
Delhi-110052
India
Phone: +91-9899061273
– Refunds will be processed within five business days of receiving the returned item. Please note that shipping and handling charges are non-refundable unless the product is damaged or defective upon arrival.
– Products with physical damage must be reported to Suhavi Mart within 2 days of delivery.
**Restocking Fee:**
– A restocking fee of 20% will be applied if the returned product shows any signs of usage or is missing any components of the original packaging, including but not limited to the warranty card, owner’s manual, or accessories.
**Exchange Policy:**
– In addition to returns, we also offer the option for exchanges within the 15-day return window.
– To initiate an exchange, please follow the same process as outlined in the Return Policy above.
– Exchanges are subject to product availability. If the desired exchange item is of lesser value, the price difference will be refunded, or if it is of higher value, the additional payment will be required.
– All exchanged items must meet the same conditions as returns, including being in their original packaging and showing no signs of wear or damage.
**Customer Support:**
Our dedicated customer support team is available to assist you with any questions or concerns regarding the return and exchange process. Please don’t hesitate to reach out to us at +91-9899061273 or email support@suhavimart.com for prompt assistance.
At Suhavi Mart, your satisfaction is our top priority, and we strive to make every shopping experience a positive one. Thank you for choosing Suhavi Mart for all your musical needs!
Get Free Shipping on all Products.
Free 15 days easy Returns and Refunds.
Call us or WhatsApp @ +91 98990-61273
100% secure and verified payments.
