Suhavi Mart Return and Exchange Policy

15-Day Satisfaction Guarantee

At Suhavi Mart by Suhavi Electronics (GST Number: 07APGPA6984A1Z3), we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free return and exchange policy to ensure your peace of mind.

Return Policy

SUHAVI MART

1. 15-DAY RETURN WINDOW

For products specifically marked as Return Eligible, customers may request a return within 15 calendar days from the date of delivery.

The 15-day period only permits the customer to submit a return request. It does not mean that every return request will automatically be approved.

Every return is subject to mandatory physical inspection and compliance with all conditions stated below.

A return will only be accepted if the product is received in exactly the same condition in which it was dispatched, except for reasonable opening of packaging necessary to inspect the product.

2. STRICT RETURN ACCEPTANCE CRITERIA

For a return to be accepted, ALL of the following conditions must be satisfied:

A. PRODUCT IDENTITY MUST MATCH

The returned product must be the exact product dispatched by Suhavi Mart.

The following must match our dispatch records wherever applicable:

Serial number
Model number
SKU
Barcode
IMEI
Product identification number
Manufacturer identification label
Colour/finish
Configuration
Capacity/specification
Included components

Any mismatch whatsoever may result in rejection of the return.

This includes a serial number that is different, altered, removed, damaged, unreadable or inconsistent with our dispatch records.

B. NO SIGN OF USAGE

The product must be unused.

The following will be treated as evidence of use and may result in immediate rejection:

fingerprints or excessive handling marks;
scratches;
scuff marks;
dents;
paint/finish marks;
stains;
dust or dirt attributable to use;
sweat marks;
marks around buttons, knobs or controls;
worn keys;
worn strings;
pick marks;
fret marks;
marks around connectors or ports;
insertion marks on ports;
cable insertion marks;
marks from mounting or installation;
screw or mounting marks;
adhesive residue;
installation marks;
evidence of assembly;
evidence of tuning or adjustment beyond reasonable inspection;
evidence of plugging into electrical equipment;
evidence of pairing with another device;
evidence of charging;
evidence of powering on where such activity causes identifiable usage evidence;
downloaded or installed software;
registered software;
activated licenses;
customer-created accounts;
changed settings/configuration where relevant; or
any other physical, electronic or digital evidence indicating use.

The customer is not permitted to use the product and subsequently return it under the 15-day return window.

The 15-day period is a return-request period, not a 15-day trial period, unless the specific product listing expressly states otherwise.

3. ORIGINAL PACKAGING IS MANDATORY

The product must be returned with all original packaging supplied with the product, including where applicable:

manufacturer box;
inner box;
foam;
moulded inserts;
protective sheets;
plastic protection;
bags;
sleeves;
cardboard inserts;
protective films;
seals;
labels;
cartons;
documentation;
manuals;
warranty cards;
certificates; and
other original packaging material.

Missing, materially damaged or replaced packaging may result in rejection of the return or deduction of the actual cost of restoration/replacement, where legally permissible.

For certain products, missing original packaging will automatically make the product ineligible for a voluntary return.

4. ALL ACCESSORIES MUST BE PRESENT

The customer must return 100% of the items supplied with the order.

This includes, where applicable:

power adapters;
power cables;
USB cables;
audio cables;
pedals;
stands;
covers;
cases;
straps;
batteries;
manuals;
tools;
keys;
remotes;
mounting hardware;
adapters;
converters;
software/license cards;
promotional items;
free gifts;
bundled accessories; and
every other component supplied with the product.

If even one component is missing, the return may be rejected or the corresponding loss/value may be deducted from the refundable amount, subject to applicable law.

5. NO ALTERATION OR MODIFICATION

The product must not have been:

opened;
dismantled;
repaired;
modified;
upgraded;
downgraded;
rewired;
soldered;
drilled;
painted;
engraved;
labelled;
customized;
calibrated by a third party;
serviced by a third party;
fitted with third-party components; or
otherwise altered.

Any evidence of alteration or unauthorized intervention may result in immediate rejection of the return.

6. NO INSTALLATION OR SETUP

A product that has been installed, assembled, mounted, configured or integrated into another system may not qualify for a voluntary return.

Examples include:

speakers mounted on stands/walls;
studio monitors installed into a studio;
mixers connected into a recording system;
audio interfaces connected and configured;
keyboards integrated with computer/software systems;
guitars modified or professionally set up;
electronic drums assembled and configured;
gaming products installed and configured;
products connected to permanent electrical installations; or
any product showing evidence of installation.

Normal opening of packaging for visual inspection is permitted.

Actual installation or use is not.

7. SOFTWARE, ACTIVATION & REGISTRATION

Products containing software, licenses, activation codes or manufacturer registration must not be:

activated;
registered;
redeemed;
downloaded;
installed;
linked to a customer account; or
transferred to another account.

Once a software license, digital entitlement or activation code has been used, the product may become non-returnable.

8. SERIAL NUMBER VERIFICATION

Suhavi Mart may record the serial number and physical condition of a product before dispatch.

Upon return, the serial number and identifying characteristics will be checked against our dispatch records.

A return may be rejected if:

the serial number does not match;
the serial number is missing;
the serial number has been removed;
the serial number has been altered;
the serial-number label has been damaged;
the product identity cannot be verified; or
the returned product appears to be a different unit.

No replacement or refund will be issued for a product that cannot be conclusively identified as the product dispatched by Suhavi Mart.

9. PHYSICAL CONDITION INSPECTION

The returned product will be inspected under appropriate lighting and, where required, using photographs, video, serial-number records and technical testing.

Inspection may specifically check for:

scratches;
dents;
cracks;
chips;
paint damage;
finish damage;
stains;
fingerprints;
dust;
dirt;
sweat marks;
corrosion;
moisture exposure;
port/connectivity marks;
cable insertion marks;
screw marks;
mounting marks;
wear on controls;
wear on keys;
wear on strings/frets;
wear on pads;
signs of assembly;
signs of installation;
signs of electrical connection;
signs of power usage;
missing protective material;
missing labels;
missing seals;
missing accessories;
missing documentation; and
any other evidence of use or handling beyond reasonable inspection.

Any material sign of use, damage, alteration or deterioration may result in rejection of the return.

10. FUNCTIONAL INSPECTION

Suhavi Mart may perform functional testing to determine whether the returned product is in the same condition as when dispatched.

Testing may include:

power-on testing;
button/control testing;
display testing;
connectivity testing;
audio testing;
input/output testing;
charging testing;
software/firmware verification;
accessory testing;
electrical testing; and
other manufacturer-specific diagnostic procedures.

Functional testing is performed for verification purposes and does not mean that the customer was entitled to use the product before returning it.

11. DISPATCH CONDITION VS RETURN CONDITION

Suhavi Mart may compare the returned product with:

dispatch photographs;
serial-number records;
packaging photographs;
warehouse inspection records;
product-specific condition records;
product weight where recorded;
accessory checklists; and
other order-fulfilment records.

If the returned product is materially different from the product condition recorded before dispatch, the return may be rejected.

12. UNBOXING VIDEO

For high-value, fragile, electronic and musical-instrument products, customers are strongly advised to record an uninterrupted unboxing video.

For claims relating to:

physical damage;
missing accessories;
wrong product;
tampered packaging; or
missing components,

Suhavi Mart may request appropriate evidence before processing the claim.

Customers should retain the complete original packaging until the matter has been resolved.

13. TRANSIT DAMAGE IS DIFFERENT FROM CUSTOMER-CAUSED DAMAGE

Damage allegedly caused during transit must be reported promptly after delivery and supported with appropriate evidence.

Damage discovered after the product has been used, installed, modified or repackaged may not be attributable to transit.

Suhavi Mart may distinguish between:

Transit damage: damage demonstrably present when delivered.

and

Post-delivery damage: damage caused after delivery through handling, installation, use, storage, transportation or other customer-related circumstances.

The latter does not qualify as a valid voluntary return.

14. RETURN INSPECTION RESULT

After receiving the returned product, Suhavi Mart will classify the return as one of the following:

PASS — RETURN ACCEPTED

All required conditions are satisfied and the product is verified to be in acceptable return condition.

The refund/exchange process will then proceed in accordance with the applicable policy.

FAIL — RETURN REJECTED

One or more return conditions have not been satisfied.

Examples include:

product mismatch;
serial-number mismatch;
missing component;
missing accessory;
missing packaging;
evidence of use;
scratches;
dents;
installation marks;
connection marks;
modification;
activation;
registration;
physical damage;
third-party repair;
substituted product; or
any other material deviation from the dispatch condition.

A failed inspection means that the voluntary return is not accepted.

15. RETURN REJECTION IS FINAL FOR THE PARTICULAR RETURN REQUEST

If a voluntary return fails inspection, the customer cannot require Suhavi Mart to process a refund merely because the original request was submitted within 15 days.

The customer may be provided with the inspection findings and, where appropriate, the product may be returned to the customer at the customer’s expense, subject to applicable law.

This does not affect any separate statutory remedy that may apply to a genuine defective, wrong, damaged or otherwise legally actionable product.

16. IMPORTANT DISTINCTION

15 DAYS DOES NOT MEAN 15 DAYS OF USE.

The customer may request a return within 15 days.

The customer may inspect the product, but must not use, install, activate, register, modify or otherwise put the product into service if they intend to exercise a voluntary return option.

Any return request is subject to physical inspection and approval.

17. NO AUTOMATIC REFUND

Receipt of the returned package by Suhavi Mart does not constitute acceptance of the return.

The following sequence applies:

Return Request → Approval → Return Shipment → Receipt → Inspection → Verification → Acceptance → Refund/Exchange

A refund will not be initiated merely because:

the customer submitted a return request;
the return was approved for shipment;
the courier shows delivered status; or
the customer claims that the product is unused.

The product must first pass inspection.

18. STATUTORY RIGHTS

Nothing in this policy is intended to restrict any mandatory right or remedy available to a consumer under applicable law.

Verified defective, wrong, materially misdescribed or otherwise legally actionable products will be handled in accordance with applicable law and the relevant manufacturer/warranty terms.

This policy primarily governs voluntary customer-initiated returns, including change-of-mind returns, where such returns are offered for the particular product.

CUSTOMER ACKNOWLEDGEMENT

By submitting a return request, the customer acknowledges that:

“I understand that the 15-day period is a return-request window and not a 15-day trial or usage period. I understand that my return is subject to physical inspection and that any mismatch, missing component, damage, modification, activation, installation or material evidence of use may result in rejection of the voluntary return.”