The standard warranty period for most products is one year. Warranty services will be facilitated through the distribution network or authorized service centers exclusively. Should customers require assistance, we will endeavor to provide support within our means. Additionally, many companies offer warranty coverage beyond one year as part of regular service or through special events or promotions. Any extensions to the warranty period will be communicated via email or indicated on the invoice. Customers are required to furnish all valid documentation for warranty claims. In the event of a lost invoice, customers can access it on our website or request a copy via email or WhatsApp through the contact us page or our provided contact details.
No customization for standard products.
All orders made on suhavimart.com will be dispatched within 2-3 days from our warehouse located in New Delhi.
The process involves several steps:
1. Order placement
2. Product verification to ensure seamless operation and physical condition
3. Packaging using high-quality materials
Musical instruments and professional audio equipment are delicate items that require careful testing and packaging. While we may not offer immediate shipping, our meticulous approach minimizes the risk of damage during transit within India. Our utmost priority is to ensure your product reaches you safely. Typically, shipping transit times range from 1 to 4 working days under normal circumstances.
Get absolute satisfaction with our 15-day return policy. If you’re not happy with your order, return it within 15 days for a full refund or exchange. Products must be returned in original packaging and unused condition. Defective items will be refunded fully. Terms and conditions apply:
– Returns accepted within 15 days of delivery, no exceptions.
– Items must be returned with original packaging, manuals, and warranty cards.
– Some items, such as opened sets of strings, computer software, and certain instruments, are non-returnable unless defective.
– To initiate a return, contact us at +91-9899061273 or email@example.com.
– Return shipment must be mailed within 15 days of delivery.
– Refunds are processed upon receipt of the returned package at our New Delhi warehouse and transferred within five business days.
– For more details on our policies, reach out to us.